📶 Telecom · Flowchart
Network Fault Management Workflow
How a telecom operator handles a network alarm: correlation, impact check, ticketing, field dispatch and restoration.
Drawing diagram…
What this diagram shows
- Related alarms are grouped so one root cause makes one ticket
- Customer impact decides the priority
- Field engineers are dispatched only when remote fixes fail
Prompt used
Network fault management flowchart: alarms arrive from network elements, the correlation engine groups related alarms to find the root cause, the impact is assessed (sites down, customers affected), a trouble ticket is created with priority. The NOC tries remote fixes (reset, reroute); if that fails a field engineer is dispatched. After restoration the alarm clears, service is verified, the ticket is closed and a root-cause report is filed for major incidents.
Mermaid code
flowchart TD
A[Alarms from network elements] --> B[Correlation: group by root cause]
B --> C[Assess impact: sites and customers]
C --> D[Create ticket with priority]
D --> E[NOC remote fix: reset, reroute]
E --> F{Service restored?}
F -->|Yes| H[Alarm clears, verify KPIs]
F -->|No| G[Dispatch field engineer]
G --> H
H --> I[Close ticket]
I --> J{Major incident?}
J -->|Yes| K[Root-cause report]
J -->|No| L[Done]Related templates
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