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💬 Support & Help Center

How can we help you
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Choose from the options below — whether you have a great idea, found a bug, want to share feedback, or just need to get in touch with our team.

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Feature Request

Have an idea to make CloudSketch AI better? Share it with our product team.

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Bug Report

Found something broken? Help us fix it by describing what happened.

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Feedback

Rate your experience and tell us what's working or what needs improvement.

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Direct Contact

Reach our support team directly for urgent or sensitive inquiries.

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Technical Support

Need help with C4 diagrams, sequence rendering, or API key configuration?

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Billing & Subscriptions

Questions about Pro/Team upgrades, invoices, receipts, or account changes?

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Enterprise Sales

Need team-wide access, single sign-on, or a custom contract?

sales@cloudsketchai.com →

Send us a Message

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Support Details

Primary Support Email

support@cloudsketchai.com

Response SLA

Replies within 1–2 business days for standard support, under 4 hours for Enterprise accounts.

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Frequently Asked Support Questions

Quick answers before reaching out