
🏛️ Government & Public Sector · Sequence
How a service verifies a person's identity with a national ID and OTP (e-KYC), with consent and without storing the ID number.
Drawing diagram…
Identity verification sequence: the user enters their national ID number and gives consent, the service's authentication agency (ASA/AUA) forwards the request to the national ID authority, which sends an OTP to the linked mobile, the user enters the OTP, the authority returns a yes/no plus e-KYC data (name, address, photo) signed digitally, and the service stores only a reference token and the verified details.
sequenceDiagram actor U as User participant S as Service Portal participant A as Authentication Agency participant ID as National ID Authority U->>S: Enter ID number, give consent S->>A: e-KYC request A->>ID: Request OTP ID-->>U: OTP to linked mobile U->>S: Enter OTP S->>A: Verify OTP A->>ID: Authenticate ID-->>A: Verified, signed e-KYC data A-->>S: Name, address, photo S->>S: Store reference token, not ID number S-->>U: Identity verified
A single online portal where citizens apply for government services: identity login, a service catalogue, document storage and payments to the treasury.
How a building permit or trade licence application moves through a government office: scrutiny, site inspection, fees and the final certificate.
How a taxpayer files an income tax return online: pre-filled data, computation, payment of any balance tax and e-verification.
The states of a citizen complaint in a public grievance system: registration, assignment to a department, resolution, citizen feedback and escalation.
A schema for digitised land records: parcels with survey numbers, owners and shares, mutations, encumbrances and map references.
A city's integrated command and control centre (ICCC): one operations room that brings together traffic, surveillance, emergency response and utilities.