🏛️ Government & Public Sector · State Machine
Public Grievance Redressal Lifecycle
The states of a citizen complaint in a public grievance system: registration, assignment to a department, resolution, citizen feedback and escalation.
Drawing diagram…
What this diagram shows
- Complaints are routed to the right department automatically
- Missed deadlines escalate to a senior officer
- Citizens can reopen a complaint if unhappy
Prompt used
State machine for a public grievance: Registered, Assigned to a department officer, In Progress, Resolved with an action report. The citizen gives feedback: Closed if satisfied, Reopened if not (back to Assigned). If not resolved within 21 days it is Escalated to a senior officer. Complaints outside the department's scope are Transferred to the correct department.
Mermaid code
stateDiagram-v2 [*] --> Registered Registered --> Assigned: Auto-routed by category Assigned --> Transferred: Wrong department Transferred --> Assigned Assigned --> InProgress InProgress --> Resolved: Action report filed InProgress --> Escalated: Past 21 days Escalated --> InProgress: Senior officer acts Resolved --> Closed: Citizen satisfied Resolved --> Reopened: Citizen unhappy Reopened --> Assigned Closed --> [*]
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