📋 Business Analysis & Process · Swimlane
Personal Loan Approval Swimlane
Who does what when a bank approves a personal loan: the customer, the loan officer, the credit team and operations, with the rework loop for missing documents.
Drawing diagram…
What this diagram shows
- One lane per role, so hand-offs between teams are obvious
- Credit decision and document check shown as clear Yes/No branches
- Rework loop back to the customer for missing documents
Prompt used
Swimlane process map for personal loan approval at a bank. The customer applies online and uploads documents. The loan officer checks the documents and asks the customer for anything missing. The credit team pulls the bureau score and rejects scores below 650. Approved loans get an offer the customer e-signs, then operations sets up the EMI mandate and disburses the money.
Mermaid code
flowchart LR
subgraph Customer["👤 Customer"]
direction LR
S(["Start"]) --> A1["Apply online"]
A2["Upload documents"]
A3["E-sign loan offer"]
E(["Money received"])
end
subgraph Officer["🧑💼 Loan Officer"]
direction LR
B1["Check documents"] --> B2{"Documents complete?"}
B3["Request missing documents"]
end
subgraph Credit["📊 Credit Team"]
direction LR
C1["Pull bureau score"] --> C2{"Score 650 or more?"}
C3["Reject application"]
X(["Application rejected"])
end
subgraph Ops["🏦 Operations"]
direction LR
D1["Set up EMI mandate"] --> D2["Disburse loan amount"]
end
A1 --> A2
A2 --> B1
B2 -->|No| B3
B3 --> A2
B2 -->|Yes| C1
C2 -->|No| C3
C3 --> X
C2 -->|Yes| A3
A3 --> D1
D2 --> ERelated templates
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