📋 Business Analysis & Process · Swimlane
Order-to-Cash (O2C) Swimlane
From a customer's order to cash in the bank, across sales, credit control, the warehouse, logistics and finance.
Drawing diagram…
What this diagram shows
- Credit check before the order is released
- Warehouse and logistics hand-off for delivery
- Payment follow-up loop for late payers
Prompt used
Swimlane map of order to cash for a B2B distributor: the customer places an order, sales enters it, credit control checks the credit limit and puts the order on hold if exceeded, the warehouse picks and packs, logistics delivers, finance raises the invoice and follows up until the customer pays.
Mermaid code
flowchart LR
subgraph Cust["👤 Customer"]
direction LR
S(["Start"]) --> A1["Place order"]
A2["Receive goods"]
A3["Pay invoice"]
end
subgraph Sales["🤝 Sales"]
direction LR
B1["Enter sales order"]
end
subgraph Credit["📊 Credit Control"]
direction LR
C1{"Within credit limit?"}
C2["Put order on hold"]
end
subgraph WH["📦 Warehouse"]
direction LR
D1["Pick and pack"]
end
subgraph Log["🚚 Logistics"]
direction LR
F1["Deliver order"]
end
subgraph Fin["💰 Finance"]
direction LR
G1["Raise invoice"] --> G2{"Paid on time?"}
G3["Send payment reminder"]
E(["Cash received"])
end
A1 --> B1
B1 --> C1
C1 -->|No| C2
C2 --> B1
C1 -->|Yes| D1
D1 --> F1
F1 --> A2
A2 --> G1
G2 -->|No| G3
G3 --> A3
A3 --> G2
G2 -->|Yes| ERelated templates
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