📋 Business Analysis & Process · Swimlane
Motor Insurance Claim Swimlane
A car insurance claim from accident to settlement, across the policyholder, the insurer's claims desk, the surveyor and the garage.
Drawing diagram…
What this diagram shows
- Surveyor inspection as the key hand-off
- Policy check and claim approval as decisions
- Cashless settlement with the garage
Prompt used
Swimlane map for a motor insurance claim: the policyholder reports the accident in the app, the claims desk checks the policy is active and rejects the claim if it lapsed, a surveyor inspects the car and estimates the damage, the claims desk approves the amount, the network garage repairs the car and the insurer pays the garage directly (cashless). The policyholder pays only the deductible and collects the car.
Mermaid code
flowchart LR
subgraph PH["👤 Policyholder"]
direction LR
S(["Accident"]) --> A1["Report claim in app"]
A2["Pay deductible"] --> A3["Collect car"]
E(["Claim settled"])
end
subgraph Claims["🏢 Claims Desk"]
direction LR
B1{"Policy active?"}
B2["Reject claim"]
B3{"Approve estimate?"}
B4["Pay garage"]
X(["Claim rejected"])
end
subgraph Surveyor["🔍 Surveyor"]
direction LR
C1["Inspect car"] --> C2["Estimate damage"]
end
subgraph Garage["🔧 Network Garage"]
direction LR
D1["Repair car"] --> D2["Send final bill"]
D3["Revise estimate"]
end
A1 --> B1
B1 -->|No| B2
B2 --> X
B1 -->|Yes| C1
C2 --> B3
B3 -->|No| D3
D3 --> B3
B3 -->|Yes| D1
D2 --> B4
B4 --> A2
A3 --> ERelated templates
Personal Loan Approval Swimlane
Who does what when a bank approves a personal loan: the customer, the loan officer, the credit team and operations, with the rework loop for missing documents.
Procure-to-Pay (P2P) Swimlane
The purchase cycle from an employee's request to paying the vendor, across the requester, the manager, procurement, the vendor and accounts payable.
Employee Onboarding Swimlane
How a new joiner is onboarded across HR, the hiring manager, IT and the employee, from signed offer to a productive first week.
Order-to-Cash (O2C) Swimlane
From a customer's order to cash in the bank, across sales, credit control, the warehouse, logistics and finance.
IT Incident Management Swimlane
An ITIL-style incident flow across the user, the service desk, the support team and the problem manager, with escalation for major incidents.
Hospital Admission and Discharge Swimlane
A planned in-patient stay from admission to discharge across the patient, the front desk, the doctor, the nurse and billing, including insurance pre-authorisation.