📋 Business Analysis & Process · Journey Map
Patient Clinic Visit Journey
A patient's visit to a multi-speciality clinic, from booking to follow-up, highlighting long waits and paperwork as the pain points.
Drawing diagram…
What this diagram shows
- Waiting room and billing as low points
- Doctor consultation as the high point
- Covers booking, visit and follow-up
Prompt used
Patient journey map for a clinic visit: books an appointment online, arrives and registers at the desk, waits to be called, sees the doctor, gets lab tests, pays at billing, and receives reports and a follow-up reminder on WhatsApp.
Mermaid code
journey
title Visiting a multi-speciality clinic
section Book
Books appointment online: 4: Patient, Clinic App
section Arrive
Registers at front desk: 2: Patient, Front Desk
Waits to be called: 1: Patient
section Consult
Sees the doctor: 5: Patient, Doctor
Gives lab samples: 3: Patient, Lab Technician
section Leave
Pays at billing: 2: Patient, Billing
Gets reports on WhatsApp: 4: Patient, Clinic AppRelated templates
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