📋 Business Analysis & Process · Journey Map
Online Grocery Order Journey
A shopper ordering groceries on a quick-commerce app, from search to unpacking, showing where substitutions and late slots hurt satisfaction.
Drawing diagram…
What this diagram shows
- Item substitutions shown as the lowest point
- Delivery slot choice and tracking stages
- Useful for prioritising app improvements
Prompt used
Customer journey map for ordering groceries on a delivery app: search and add items, apply a coupon, pick a delivery slot, pay, track the rider, receive the order and find out some items were substituted, then rate the order.
Mermaid code
journey
title Ordering groceries on a delivery app
section Shop
Searches for items: 4: Shopper, App
Applies a coupon: 3: Shopper, App
section Checkout
Picks a delivery slot: 2: Shopper, App
Pays with UPI: 5: Shopper, App
section Delivery
Tracks the rider: 4: Shopper, Rider
Receives the order: 4: Shopper, Rider
section After
Finds items substituted: 1: Shopper
Rates the order: 3: Shopper, AppRelated templates
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