📋 Business Analysis & Process · Journey Map
New Hire Experience Journey
What joining a company feels like for a new employee in the first 30 days, to improve onboarding from the employee's side.
Drawing diagram…
What this diagram shows
- Employee view that pairs with the onboarding swimlane
- Missing laptop and access as the lowest point
- Buddy and first project as high points
Prompt used
Employee journey map for a new hire's first month: accepts the offer, waits for background verification, joins on day one without a laptop, gets access after three days, meets the buddy, completes mandatory trainings, and delivers the first project.
Mermaid code
journey
title A new hire's first 30 days
section Before joining
Accepts the offer: 5: New Hire, Recruiter
Waits for verification: 2: New Hire, HR
section Day one
Arrives without a laptop: 1: New Hire, IT Support
Meets the buddy: 5: New Hire, Buddy
section First weeks
Waits for system access: 2: New Hire, IT Support
Completes mandatory trainings: 3: New Hire, HR
section First month
Delivers first project: 4: New Hire, ManagerRelated templates
Personal Loan Approval Swimlane
Who does what when a bank approves a personal loan: the customer, the loan officer, the credit team and operations, with the rework loop for missing documents.
Procure-to-Pay (P2P) Swimlane
The purchase cycle from an employee's request to paying the vendor, across the requester, the manager, procurement, the vendor and accounts payable.
Employee Onboarding Swimlane
How a new joiner is onboarded across HR, the hiring manager, IT and the employee, from signed offer to a productive first week.
Motor Insurance Claim Swimlane
A car insurance claim from accident to settlement, across the policyholder, the insurer's claims desk, the surveyor and the garage.
Order-to-Cash (O2C) Swimlane
From a customer's order to cash in the bank, across sales, credit control, the warehouse, logistics and finance.
IT Incident Management Swimlane
An ITIL-style incident flow across the user, the service desk, the support team and the problem manager, with escalation for major incidents.