📋 Business Analysis & Process · Journey Map
Food Delivery Order Journey
A customer ordering dinner on a food delivery app, from choosing a restaurant to eating, showing how delays and cold food affect the rating.
Drawing diagram…
What this diagram shows
- Late delivery and cold food as pain points
- Rider tracking stage
- Ends with rating and reorder intent
Prompt used
Customer journey map for ordering food on a delivery app: browse restaurants, customise the order, pay, wait for the restaurant to accept, track the rider who is late, receive the food which is cold, contact support for a partial refund, and rate the order.
Mermaid code
journey
title Ordering dinner on a food delivery app
section Choose
Browses restaurants: 4: Customer, App
Customises the order: 4: Customer, App
section Wait
Pays and waits for acceptance: 3: Customer, Restaurant
Tracks a late rider: 2: Customer, Rider
section Receive
Receives cold food: 1: Customer, Rider
section Resolve
Chats with support: 2: Customer, Support Agent
Gets partial refund: 3: Customer, Support Agent
Rates the order: 2: CustomerRelated templates
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