📋 Business Analysis & Process · Journey Map
Domestic Flight Travel Journey
A traveller's day flying domestically, from booking to reaching the destination, with security queues and baggage wait as low points.
Drawing diagram…
What this diagram shows
- Covers booking, airport and arrival
- Security queue and baggage belt flagged
- Useful for airline and airport experience teams
Prompt used
Traveller journey map for a domestic flight: books the ticket on the airline app, does web check-in, reaches the airport, drops the bag, waits in the security queue, boards the flight, and waits at the baggage belt on arrival.
Mermaid code
journey
title Taking a domestic flight
section Plan
Books ticket on app: 4: Traveller, Airline App
Does web check-in: 4: Traveller, Airline App
section Airport
Drops bag at counter: 3: Traveller, Ground Staff
Waits in security queue: 1: Traveller, Security
section Fly
Boards the flight: 3: Traveller, Cabin Crew
Flight takes off on time: 5: Traveller
section Arrive
Waits at baggage belt: 2: TravellerRelated templates
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