📋 Business Analysis & Process · Journey Map
Broadband Installation Journey
A home customer getting a new broadband connection, from choosing a plan to stable internet, with the technician visit as the key moment.
Drawing diagram…
What this diagram shows
- Missed technician visit flagged as the lowest point
- Plan choice to first bill
- Helps telecom teams fix installation delays
Prompt used
Customer journey map for a new home broadband connection: compares plans on the website, books a connection, waits for a technician who misses the first visit, gets the router installed, has slow speed for two days, raises a complaint, and gets stable internet and the first bill.
Mermaid code
journey
title Getting a home broadband connection
section Buy
Compares plans online: 4: Customer, Website
Books a connection: 4: Customer, Website
section Install
Technician misses first visit: 1: Customer, Technician
Router gets installed: 4: Customer, Technician
section Settle in
Faces slow speed: 2: Customer
Raises a complaint: 2: Customer, Support Agent
section Use
Gets stable internet: 5: Customer
Receives first bill: 3: Customer, BillingRelated templates
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