📋 Business Analysis & Process · Journey Map
Bank Account Opening Journey
A customer opening a savings account online, from comparing banks to the first transaction, with the video KYC step as the main pain point.
Drawing diagram…
What this diagram shows
- Satisfaction score for every step, 1 to 5
- Video KYC and waiting for approval flagged as pain points
- Stages from discovery to first use
Prompt used
User journey map for opening a savings account online: the customer compares banks and interest rates, fills the application in the app, completes video KYC with an agent, waits for approval, receives the debit card and makes a first UPI payment. Waiting for the KYC slot and approval are frustrating; the app and first payment are easy.
Mermaid code
journey
title Opening a savings account online
section Discover
Compares interest rates: 3: Customer
Reads app reviews: 4: Customer
section Apply
Fills application in app: 4: Customer, Bank App
Uploads PAN and Aadhaar: 3: Customer, Bank App
section Verify
Waits for video KYC slot: 1: Customer
Completes video KYC: 3: Customer, KYC Agent
Waits for approval: 2: Customer
section First use
Receives debit card: 4: Customer, Courier
Makes first UPI payment: 5: Customer, Bank AppRelated templates
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