🏢 Real Estate & PropTech · Flowchart
Property Maintenance Request Workflow
How a tenant's repair request moves through a property management company, from ticket to fix and billing.
Drawing diagram…
What this diagram shows
- Emergencies go straight to an on-call vendor
- Quotes above a limit need owner approval
- The tenant confirms the fix before the ticket closes
Prompt used
Property maintenance workflow: a tenant raises a request in the app with photos. The property manager triages it: emergencies (water leak, power failure) go immediately to the on-call vendor. Routine requests get a vendor quote; if the quote is above the approval limit the owner must approve. The vendor schedules a visit and fixes the issue, the tenant confirms, and the cost is billed to the owner or tenant.
Mermaid code
flowchart TD
A[Tenant raises request with photos] --> B{Emergency?}
B -->|Yes| C[Dispatch on-call vendor now]
B -->|No| D[Get vendor quote]
D --> E{Above approval limit?}
E -->|Yes| F[Owner approves?]
F -->|No| G[Close with explanation]
F -->|Yes| H[Schedule visit]
E -->|No| H
C --> I[Vendor fixes issue]
H --> I
I --> J{Tenant confirms fix?}
J -->|No| I
J -->|Yes| K[Bill owner or tenant]
K --> L[Close ticket]Related templates
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