⚡ Energy & Utilities · Flowchart
Power Outage Management Workflow
What a power utility does from the moment an outage is detected to restoring supply and closing the incident.
Drawing diagram…
What this diagram shows
- Outages are detected from smart meters and customer calls
- Crews are dispatched to the likely fault location
- Customers get restoration time estimates by SMS
Prompt used
Outage management flowchart: an outage is detected from smart meter alarms, SCADA or customer calls. The outage management system groups reports to predict the faulty device, customers are informed with an estimated restoration time, a crew is dispatched, they isolate the fault and switch load to a backup feeder if possible, repair the fault, restore supply, confirm with meter pings and close the incident with a report.
Mermaid code
flowchart TD
A[Smart meter alarms, SCADA, customer calls] --> B[Outage Management System groups reports]
B --> C[Predict faulty transformer or feeder]
C --> D[SMS customers with estimated restoration time]
C --> E[Dispatch nearest crew]
E --> F[Crew finds and isolates fault]
F --> G{Backup feeder available?}
G -->|Yes| H[Switch load to backup feeder]
G -->|No| I[Repair fault]
H --> I
I --> J[Restore supply]
J --> K{Meters report power back?}
K -->|No| F
K -->|Yes| L[Notify customers restored]
L --> M[Close incident and file report]Related templates
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