⚡ Energy & Utilities · Flowchart
New Electricity Connection Workflow
The steps from a customer applying for a new power connection to the meter being installed and the first bill.
Drawing diagram…
What this diagram shows
- Documents and site feasibility are checked before any fee is taken
- Network extension is only needed when the nearest pole is too far
- The meter number is linked to the account before energisation
Prompt used
New electricity connection workflow: the customer applies online with ID and property documents. The utility verifies documents; incomplete applications go back to the customer. A field engineer does a site survey; if the network must be extended an estimate is raised and paid, and the line work is done. The customer pays the connection fee and security deposit, a smart meter is installed, the account is created in billing and the connection is energised.
Mermaid code
flowchart TD
A[Customer applies online] --> B{Documents complete?}
B -->|No| A1[Ask customer for missing documents] --> A
B -->|Yes| C[Field engineer site survey]
C --> D{Network extension needed?}
D -->|Yes| E[Raise extension estimate] --> F[Customer pays estimate] --> G[Line and pole work]
D -->|No| H[Customer pays connection fee and deposit]
G --> H
H --> I[Install smart meter]
I --> J[Create account in billing]
J --> K[Energise connection]
K --> L[First bill next cycle]Related templates
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