✈️ Travel & Hospitality · Sequence

Hotel Digital Check-In Sequence

Mobile check-in for a hotel: ID upload, room assignment by the PMS, payment hold and a digital room key.

More Travel & Hospitality templates

Drawing diagram…

What this diagram shows

Guests can skip the front desk entirely
The PMS assigns the room once it is marked clean
The digital key is issued to the phone over the lock vendor's API

Prompt used

Hotel digital check-in sequence: the guest opens the hotel app on arrival day, uploads ID and confirms details. The app calls the property management system (PMS), which assigns a clean room. A card pre-authorisation is placed through the payment gateway. The key service asks the door lock vendor to issue a mobile key, and the guest unlocks the room with their phone.

Mermaid code

sequenceDiagram
  actor G as Guest
  participant APP as Hotel App
  participant PMS as Property Management System
  participant PG as Payment Gateway
  participant KEY as Mobile Key Service
  participant LOCK as Door Lock Vendor
  G->>APP: Start check-in, upload ID
  APP->>PMS: Check in reservation
  PMS->>PMS: Assign clean room
  PMS-->>APP: Room 1204
  APP->>PG: Pre-authorise card for incidentals
  PG-->>APP: Hold approved
  APP->>KEY: Request mobile key
  KEY->>LOCK: Issue key for room 1204
  LOCK-->>KEY: Key token
  KEY-->>APP: Digital key
  G->>LOCK: Tap phone to unlock

Related templates

SequenceTravel & Hospitality

Flight Booking Sequence

How an online travel site books a flight: fare search across airlines, seat hold, passenger details, payment and ticket issue.

State MachineTravel & Hospitality

Hotel Reservation Lifecycle

Every state of a hotel reservation from enquiry to checkout, including pay-at-hotel, cancellations and no-shows.

C4 ArchitectureProTravel & Hospitality

Hotel Reservation System Architecture

A hotel chain's reservation platform: booking engine, property management system, channel manager for OTAs and revenue management.

Database ERDTravel & Hospitality

Travel Loyalty Programme Schema

A database schema for an airline or hotel loyalty programme: members, tiers, earning and burning points, partners and rewards.

FlowchartTravel & Hospitality

Airline Check-In Flow

How a passenger checks in for a flight: online or at the airport, seat selection, documents check, bags and boarding pass.

DeploymentProTravel & Hospitality

Travel Aggregator Deployment

How an online travel aggregator is deployed to handle search spikes: search fan-out to suppliers, caching, and separate booking services.