✈️ Travel & Hospitality · State Machine
Hotel Reservation Lifecycle
Every state of a hotel reservation from enquiry to checkout, including pay-at-hotel, cancellations and no-shows.
Drawing diagram…
What this diagram shows
- Pay-now and pay-at-hotel bookings follow slightly different paths
- Free cancellation window before the stay
- No-show is charged one night
Prompt used
State machine for a hotel reservation: Pending, then Confirmed (after prepayment or with a card guarantee for pay-at-hotel). A confirmed booking can be Cancelled free until 24 hours before check-in, or with a fee after that. On the arrival day it becomes Checked In or No Show (charged one night). Checked In goes to Checked Out and then Completed once the bill is settled.
Mermaid code
stateDiagram-v2 [*] --> Pending Pending --> Confirmed: Prepaid or card guarantee Pending --> Expired: Not paid in 30 min Confirmed --> Modified: Dates changed Modified --> Confirmed Confirmed --> CancelledFree: 24h+ before check-in Confirmed --> CancelledWithFee: Within 24h Confirmed --> CheckedIn: Guest arrives Confirmed --> NoShow: Guest doesn't arrive NoShow --> Charged: One night charged CheckedIn --> CheckedOut CheckedOut --> Completed: Bill settled Completed --> [*] CancelledFree --> [*] CancelledWithFee --> [*] Charged --> [*] Expired --> [*]
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