🚚 Logistics & Supply Chain · Sequence
Last-Mile Delivery Sequence
From an order leaving the hub to the parcel at the customer's door: rider assignment, live tracking, OTP handover and proof of delivery.
Drawing diagram…
What this diagram shows
- Nearest available rider is assigned automatically
- Customer gets a live tracking link
- OTP and photo are the proof of delivery
Prompt used
Last-mile delivery sequence: the hub marks a parcel ready, the dispatch service picks the nearest available rider and optimises the route, the rider app accepts and scans the parcel, the customer gets a tracking link with live location, on arrival the customer shares the OTP, the rider takes a photo as proof of delivery, and the order service marks it delivered and notifies the customer.
Mermaid code
sequenceDiagram
participant Hub as Hub System
participant D as Dispatch Service
participant R as Rider App
participant T as Tracking Service
actor C as Customer
participant O as Order Service
Hub->>D: Parcel ready for delivery
D->>D: Pick nearest rider, optimise route
D->>R: New delivery
R-->>D: Accepted
R->>Hub: Scan parcel
D->>C: SMS with tracking link
loop Every 10 seconds
R->>T: GPS location
T-->>C: Live location on map
end
R->>C: Arrived, ask for OTP
C-->>R: OTP 4821
R->>O: OTP + delivery photo
O-->>C: Delivered, rate your experienceRelated templates
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