🛫 Aviation · Flowchart
Flight Delay and Disruption Handling
How an airline's operations centre handles a delayed flight: rebooking, crew legality, passenger care and compensation.
Drawing diagram…
What this diagram shows
- Crew duty limits can turn a delay into a cancellation
- Passengers with connections are rebooked first
- Meals, hotels and compensation follow the delay length
Prompt used
Flight disruption workflow: the operations control centre detects a delay (weather, technical, crew). It checks crew duty time limits and whether a spare aircraft exists. If the delay is short, passengers are notified with a new time; long delays trigger meal vouchers and possibly hotels. If crew legality is breached or the aircraft is unavailable, the flight is cancelled, connecting passengers are rebooked first, and compensation is processed under DGCA/EU261 rules.
Mermaid code
flowchart TD
A[Delay detected: weather, technical, crew] --> B{Crew within duty limits?}
B -->|No| C{Standby crew available?}
C -->|No| X[Cancel flight]
C -->|Yes| D[Assign standby crew]
B -->|Yes| E{Aircraft available?}
D --> E
E -->|No| X
E -->|Yes| F[Publish new departure time]
F --> G{Delay over 2 hours?}
G -->|Yes| H[Meal vouchers]
G -->|No| I[Notify passengers by SMS]
H --> I
X --> J[Rebook connecting passengers first]
J --> K[Rebook others or refund]
K --> L[Hotels for overnight cases]
L --> M[Process compensation]Related templates
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