🛒 Retail & E-commerce · Mindmap

E-commerce Customer Journey Map

The stages of an online shopper's journey and what the store does at each one, from discovery to repeat purchase.

More Retail & E-commerce templates

Drawing diagram…

What this diagram shows

Covers discovery, consideration, purchase, delivery and loyalty
Each stage lists the touchpoints the business controls
Useful for planning features and marketing

Prompt used

Mindmap of an e-commerce customer journey: Discover (search ads, social media, influencers), Consider (product pages, reviews, comparisons, wishlist), Purchase (cart, offers and coupons, checkout, payment options), Delivery (order tracking, notifications, delivery slot), After purchase (returns, support, review request), Loyalty (points, personalised offers, referral).

Mermaid code

mindmap
  root((Customer Journey))
    Discover
      Search ads
      Social media
      Influencers
    Consider
      Product pages
      Reviews and ratings
      Wishlist
    Purchase
      Cart
      Coupons and offers
      Checkout and payment
    Delivery
      Order tracking
      SMS and WhatsApp updates
      Delivery slots
    After purchase
      Easy returns
      Support chat
      Review request
    Loyalty
      Reward points
      Personalised offers
      Referrals

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