🛒 Retail & E-commerce · Flowchart
Returns and Refunds Workflow
How an online store handles a return: eligibility, pickup, quality check at the warehouse and the refund or replacement.
Drawing diagram…
What this diagram shows
- Eligibility depends on the return window and product category
- Quality check decides between full refund, partial refund and rejection
- Refund goes back to the original payment method
Prompt used
Returns flowchart: the customer requests a return in the app, the system checks the return window (7 days) and whether the category is returnable. Eligible returns get a reverse pickup scheduled, the item reaches the warehouse and goes through quality check: good condition gives a full refund or replacement, minor damage a partial refund, wrong or used items are rejected and shipped back. Refunds go to the original payment method or store credit.
Mermaid code
flowchart TD
A[Customer requests return] --> B{Within 7 days and returnable?}
B -->|No| C[Explain why not eligible]
B -->|Yes| D[Refund or replacement?]
D --> E[Schedule reverse pickup]
E --> F[Item reaches warehouse]
F --> G{Quality check}
G -->|Good condition| H[Full refund or ship replacement]
G -->|Minor damage| I[Partial refund]
G -->|Wrong or used item| J[Reject and ship back]
H --> K[Refund to original payment or store credit]
I --> KRelated templates
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Order Lifecycle State Machine
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Product Catalog Database Schema
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Omnichannel Inventory Sync
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Product Recommendation Engine
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