🚆 Railways & Public Transport · Flowchart
Train Delay Communication Workflow
How a railway handles a delay: detection from running data, decision on re-platforming or connections, and passenger notifications by app, SMS and station displays.
Drawing diagram…
What this diagram shows
- Delays are detected automatically from actual running times
- Connecting trains are checked before passengers are told
- Every channel shows the same updated time
Prompt used
Delay workflow: running data shows a train more than 15 minutes late. The control office confirms the cause and new expected times. If a connecting train would be missed, the controller decides whether to hold it. Platform changes are made if needed. Updated times go to the enquiry system, which pushes app notifications and SMS to booked passengers and updates station display boards and announcements.
Mermaid code
flowchart TD
A[Train more than 15 min late in running data] --> B[Control office confirms cause]
B --> C[Calculate new expected times]
C --> D{Connection at risk?}
D -->|Yes| E{Hold connecting train?}
E -->|Yes| F[Hold and inform connecting train crew]
E -->|No| G[Rebook affected passengers]
D -->|No| H{Platform change needed?}
F --> H
G --> H
H -->|Yes| I[Re-platform train]
H -->|No| J[Keep platform]
I --> K[Update enquiry system]
J --> K
K --> L[App and SMS to booked passengers]
K --> M[Station displays and announcements]Related templates
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