🚨 Public Safety & Emergency · Flowchart
Online Police Complaint Workflow
How an online police complaint is handled: registration, assignment to the right police station, investigation and updates to the complainant.
Drawing diagram…
What this diagram shows
- Complaints are routed to the station by location
- Serious offences are converted into an FIR
- The complainant can track status online
Prompt used
Online complaint workflow: a citizen files a complaint on the police portal with OTP verification and gets a complaint number. It is routed to the police station for the location. The station officer reviews it: if it discloses a serious offence an FIR is registered; for minor issues an enquiry is done; false complaints are closed with a reason. The complainant gets SMS updates at each step and the case moves to investigation and final report.
Mermaid code
flowchart TD
A[Citizen files complaint online] --> B[OTP verification]
B --> C[Complaint number issued]
C --> D[Route to station by location]
D --> E[Station officer reviews]
E --> F{Serious offence?}
F -->|Yes| G[Register FIR]
F -->|No| H[Preliminary enquiry]
E -->|False or duplicate| X[Close with reason]
G --> I[Assign investigating officer]
H --> J{Action needed?}
J -->|Yes| I
J -->|No| X
I --> K[Investigation]
K --> L[Final report]
C --> S[SMS updates at each step]Related templates
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