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🎟️ Events, Ticketing & Creators · State Machine

Ticket Order States

The states of a ticket order, from seat hold through payment to use at the event, including refunds when an event is cancelled.

More Events, Ticketing & Creators templates

Drawing diagram…

What this diagram shows

  • Seat holds expire if payment isn't completed
  • Transfers keep a record of the new holder
  • Cancelled events trigger automatic refunds

Prompt used

State machine for a ticket order: SeatsHeld, PaymentPending, Paid, Issued, Transferred to another fan, Used at check-in, HoldExpired if payment isn't completed in 8 minutes, and Refunded when the event is cancelled or a refund is approved.

Mermaid code
stateDiagram-v2
  [*] --> SeatsHeld
  SeatsHeld --> PaymentPending: Checkout started
  SeatsHeld --> HoldExpired: 8 minutes passed
  PaymentPending --> Paid: Payment success
  PaymentPending --> HoldExpired: Payment failed
  Paid --> Issued: Tickets sent
  Issued --> Transferred: Sent to another fan
  Transferred --> Used: Scanned at gate
  Issued --> Used: Scanned at gate
  Issued --> Refunded: Event cancelled
  Transferred --> Refunded: Event cancelled
  Used --> [*]
  Refunded --> [*]
  HoldExpired --> [*]

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