💹 Fintech & Capital Markets · Flowchart
Video KYC Onboarding
How a fintech app onboards a customer with video KYC: document checks, a live video call with liveness detection, and an approval decision.
Drawing diagram…
What this diagram shows
- PAN and Aadhaar details are verified before the call
- Liveness and face match run during the video call
- Unclear cases go to a second reviewer
Prompt used
Video KYC flowchart: the customer enters mobile and PAN, PAN is verified with the tax department's service, Aadhaar offline XML is uploaded and checked. The customer joins a video call with an agent who checks the original PAN card, runs liveness detection and matches the face with the Aadhaar photo, and captures geo-location. If everything matches the account is approved; unclear cases go to a checker; failures ask the customer to retry.
Mermaid code
flowchart TD
A[Enter mobile and PAN] --> B[Verify PAN]
B --> C[Upload Aadhaar offline XML]
C --> D{Details match?}
D -->|No| X[Ask customer to correct details]
D -->|Yes| E[Join video call with agent]
E --> F[Show original PAN card]
F --> G[Liveness check and face match]
G --> H[Capture geo-location in India]
H --> I{All checks clear?}
I -->|Yes| J[Approve and open account]
I -->|Unclear| K[Send to checker for review]
K -->|Approve| J
K -->|Reject| L[Reject with reason]
I -->|Failed| M[Ask to retry call]Related templates
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